Learn It
Live It
Share ItTelehealth Visits
in the Academy
🎥 Welcome, Navigator!
Setup, test calls, troubleshooting and interpreters. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Prepare a client for a video visit
- Troubleshoot camera, microphone and connection problems
- Arrange interpreters and accessibility supports
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Telehealth Visits
Before the visit
Charge the device, update the app, find a quiet, private, well-lit spot, and have a medication list, questions and a backup phone number ready.
The test call
Open the visit link or app 15 minutes early. Allow camera and microphone access. Most clinics' video apps include a test option; use it.
Top fixes
No sound: check volume, mute and Bluetooth. No video: allow camera access, close other apps. Freezing: move closer to Wi-Fi or switch to phone audio.
Telehealth Visits continued
Interpreters and access
Clients have a right to a free interpreter at most clinics. Request one when booking. Turn on captions for people who are hard of hearing.
Privacy at home
Help clients choose a private space and use headphones when others are nearby, especially for behavioral health visits.
Words Navigators Use
Health care delivered by phone or video.
The screen where a patient waits until the clinician joins.
Settings that let an app use the camera and microphone.
A telehealth visit by phone without video.
Getting Mrs. Lopez into her visit
Mrs. Lopez's video visit starts in 10 minutes. She can see the doctor but the doctor cannot hear her.
Your navigation steps
- Check if she is muted in the app
- Check phone volume and Bluetooth
- Check microphone permission in Settings
- Rejoin the visit
- If it still fails, call the clinic to switch to phone audio
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- 5 minutes late
- 15 minutes early
- Exactly on time
- Only if called
- Mute button
- Screen brightness
- Battery color
- Wallpaper
- Not allowed
- Free when requested
- Only for in-person
- Paid by the patient
- Give up
- Move closer to Wi-Fi or switch to phone audio
- Restart the clinic
- Turn off the phone
- Medication list
- Social media password
- Bank PIN
- Nothing
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 7 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Share your best telehealth tip with someone who has a visit coming up.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- B. 15 minutes early — Early joining leaves time to fix problems.
- A. Mute button — Mute is the most common cause.
- B. Free when requested — Request one when booking.
- B. Move closer to Wi-Fi or switch to phone audio — Fix the connection or switch to audio.
- A. Medication list — Medication list and questions.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Telehealth Visits
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock