Learn It
Live It
Share ItGetting Connected
in the Academy
📶 Welcome, Navigator!
Low-cost internet, Lifeline and device programs. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Explain the main ways to get affordable internet
- Screen a household for Lifeline eligibility
- Find local device and Wi-Fi resources
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Getting Connected
Ways to get online
Home internet (cable, fiber, DSL or fixed wireless), a phone data plan, a hotspot, or public Wi-Fi at libraries and community centers. The right choice depends on cost, coverage and how the household uses it.
Lifeline
A federal program that lowers a phone or internet bill for eligible low-income households, by up to $9.25 a month, or more on Tribal lands. Households often qualify through Medicaid, SNAP, SSI, federal housing aid or income. Apply through the National Verifier or a participating company.
Low-cost plans
Many internet companies offer reduced-price plans for families on SNAP, Medicaid, school lunch or other programs. Plans and prices change, so check the provider's current offer.
Getting Connected continued
The ACP has ended
The federal Affordable Connectivity Program stopped in June 2024. Clients who lost that discount may still qualify for Lifeline or a provider's low-cost plan.
Devices
Libraries, digital inclusion offices, nonprofits and some workforce programs lend or give laptops and hotspots. Pima County's Learn to Earn, for example, lets completers keep a laptop. Check what is offered locally.
Words Navigators Use
A federal discount on phone or internet service for eligible households.
A device or phone setting that shares a data connection over Wi-Fi.
The federal system that checks Lifeline eligibility.
A reduced-price internet plan offered by a provider to qualifying households.
The Nguyen family lost their discount
The Nguyens used the ACP discount for home internet. It ended and the bill doubled, so they cancelled. Their son needs internet for homework and his mother has video visits.
Your navigation steps
- Check if they receive SNAP, Medicaid or school lunch
- Screen for Lifeline
- Check the local provider's low-cost plan
- Compare total monthly cost
- Help them apply and log the outcome
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- Rent
- A phone or internet bill
- Grocery bills
- Medical bills
- Is still open
- Ended in June 2024
- Is a state program
- Pays rent
- Lifeline and provider low-cost plans
- Nothing
- Only free phones
- Cable TV
- Libraries
- Banks
- Gas pumps
- Pharmacies only
- Pick the fastest
- Check current price and coverage
- Choose the one you use
- Skip the cost
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
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Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Post where people in your neighborhood can get free Wi-Fi or low-cost internet.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- B. A phone or internet bill — Lifeline is for phone or internet service.
- B. Ended in June 2024 — The ACP stopped in June 2024.
- A. Lifeline and provider low-cost plans — SNAP is a common qualifier.
- A. Libraries — Libraries are a reliable option.
- B. Check current price and coverage — Plans and prices change often.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Getting Connected
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock