Learn It
Live It
Share ItThe Navigator Role
in the Academy
🧭 Welcome, Navigator!
Digital equity, your job and its boundaries. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Explain what a Digital Health Navigator does and does not do
- Describe the digital divide and who it leaves out
- Name three boundaries that protect clients and navigators
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
The Navigator Role
Why navigators exist
Millions of people lack a home internet connection, a working device or the confidence to use them. When care moves online, those people get left behind. A navigator closes that gap one person at a time.
The three parts of the digital divide
Access (a connection and a device), skills (knowing how to use them) and trust (feeling safe online). Most people you help are missing one or two, not all three.
What you do
Set up devices, get people connected, teach portal and telehealth skills, check information sources, and refer people to services. You coach; the client stays in control.
The Navigator Role continued
What you do not do
Give medical advice, diagnose, choose treatments, or make decisions for a client. Clinical questions go to the care team.
Boundaries that protect everyone
Never keep a client's passwords. Never log in as the client when they are not present. Never share what a client tells you outside your team. Follow your organization's rules on reporting safety concerns.
Words Navigators Use
The gap between people who have internet access, devices and skills and those who do not.
When everyone has the access, skills and support to fully take part online.
The tasks a role is trained and allowed to do.
Connecting a client to another service that can meet a need you cannot.
Mr. Ortiz and the blood test results
Mr. Ortiz, 67, has his lab results in the portal and asks you what his cholesterol number means and whether he should stop his medicine.
Your navigation steps
- Help him open and read the result screen
- Point out where the normal range is shown
- Explain that only his care team can say what it means for him
- Help him send a portal message to his doctor with his question
- Note the referral in your log
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- Tell them what you would do
- Look it up and answer
- Help them ask their care team
- Tell them to stop if it causes side effects
- Access
- Skills
- Trust
- All of these
- Save it in your phone
- Write it on their intake form
- Help them store it safely themselves
- Keep it in a locked drawer
- Everyone gets the same phone
- Everyone has the access, skills and support to take part online
- Internet is free
- Only seniors get help
- When they ask by text
- Never
- When it is urgent
- When you are their friend
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 1 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Tell one person what a Digital Health Navigator does and why it matters in your community.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- C. Help them ask their care team — Medical decisions belong to the client and the care team.
- D. All of these — Access, skills and trust are the three parts.
- C. Help them store it safely themselves — Navigators never keep client passwords.
- B. Everyone has the access, skills and support to take part online — Equity is about access, skills and support.
- B. Never — Only with the client present, and they enter their own credentials.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: The Navigator Role
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock