Learn It
Live It
Share ItReliable Information and AI
in the Academy
🔎 Welcome, Navigator!
Misinformation, trusted sources and AI chatbots. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Check a health claim against trusted sources
- Spot common signs of misinformation
- Coach safe, smart use of AI chatbots
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Reliable Information and AI
Who, when, why
Who wrote it and what are their credentials? When was it written? Why was it written: to inform, or to sell? Reliable sources are clear on all three.
Trusted starting points
MedlinePlus, CDC, NIH, your state or county health department, and your own clinician. .gov and .edu sites are good starts but still check the date.
Red flags
Miracle cures, "doctors don't want you to know", products for sale on the same page, no author, no date, and claims that make you angry or afraid.
Reliable Information and AI continued
AI chatbots
AI can explain medical words, summarize information and help write questions for a visit. It can also be confidently wrong. Always confirm with a trusted source or the care team.
Keep it private
Do not type names, dates of birth, ID numbers or detailed health histories into public AI tools. Use general questions instead.
Words Navigators Use
False information shared without intent to harm.
False information shared on purpose to mislead.
A source with clear authorship, evidence and no hidden sales motive.
A computer program that answers questions in everyday language.
The viral cure
Mr. Harris shares a video claiming a supplement cures diabetes so he can stop his insulin.
Your navigation steps
- Thank him for asking before acting
- Check who made the video and what they sell
- Look up the claim on MedlinePlus together
- Encourage him to ask his care team before changing medicine
- Show how to report or skip similar videos
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- A clear author
- A product for sale on the same page
- A recent date
- Links to CDC
- MedlinePlus
- A random forum
- A celebrity post
- An ad
- Are always right
- Can be helpful but wrong; confirm
- Replace doctors
- Are illegal
- "What does hypertension mean?"
- Your date of birth and ID numbers
- A general question
- "Explain A1C"
- Shared on purpose to mislead
- An honest mistake
- Always from the government
- A type of virus
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 9 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Fact-check one health post before you share it, and share the trusted version instead.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- B. A product for sale on the same page — Sales pages often bias the message.
- A. MedlinePlus — MedlinePlus is from the National Library of Medicine.
- B. Can be helpful but wrong; confirm — Always confirm with trusted sources.
- B. Your date of birth and ID numbers — Keep personal identifiers out.
- A. Shared on purpose to mislead — It is intentional.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Reliable Information and AI
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock