Learn It
Live It
Share ItPlain Language and Teach-Back
in the Academy
💬 Welcome, Navigator!
Clear words, older adults and every language. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Explain steps in plain language
- Use teach-back to check understanding
- Adapt for older adults, low literacy and other languages
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Plain Language and Teach-Back
Plain language
Short sentences, everyday words, one step at a time. Say "tap the blue button" instead of "select the submit icon".
Teach-back
Ask the client to show or tell you the step in their own words: "Show me how you'd find your next appointment." It checks your teaching, not their intelligence.
Their hands on the device
Let the client tap and type. If you take over, they learn that they can't do it. Guide, don't drive.
Plain Language and Teach-Back continued
Older adults
Allow extra time, reduce background noise, check vision and hearing supports, and write steps on a card they can keep.
Language and culture
Use professional interpreters, not children, for health matters. Offer materials and device settings in the client's language. Ask about preferences rather than assume.
Words Navigators Use
Clear, simple wording the reader understands the first time.
Asking a person to explain or show what they learned.
The ability to find, understand and use health information.
Staying curious and respectful about other people's beliefs and needs.
Teaching Mrs. Chen to refill
You showed Mrs. Chen how to request a refill. She nodded, but at her next visit she says she could not do it at home.
Your navigation steps
- Ask her to show you each step
- Notice where she gets stuck
- Re-teach that one step in plain words
- Write the steps on a card in her language
- Use teach-back again before she leaves
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- The client's intelligence
- How well you taught
- The device speed
- Nothing
- The navigator
- The client
- A family member
- No one
- Children
- Professional interpreters
- Neighbors
- Not used
- Short sentences and everyday words
- Medical terms
- Long paragraphs
- Acronyms
- Rush
- Write steps on a card they keep
- Skip the explanation
- Speak louder only
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 11 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Use teach-back with someone you help this week.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- B. How well you taught — It checks your teaching.
- B. The client — Guide, don't drive.
- B. Professional interpreters — Use trained interpreters.
- A. Short sentences and everyday words — Keep it simple.
- B. Write steps on a card they keep — A keep-card supports memory.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Plain Language and Teach-Back
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock