Learn It
Live It
Share ItCapstone: Navigator in Action
in the Academy
🏆 Welcome, Navigator!
Three simulated sessions and the final exam. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Run a full navigation session from intake to outcome
- Apply every module in realistic cases
- Pass the final exam at 80% or higher
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Capstone: Navigator in Action
How the capstone works
You will complete three simulated navigation sessions in the Navigator Qwest. Each one starts with intake and ends with an outcome you log.
Session 1: Getting connected
A family without home internet needs a low-cost option and a working device.
Session 2: First telehealth visit
An older adult must activate a portal and join a video visit with an interpreter.
Capstone: Navigator in Action continued
Session 3: Coverage at risk
A parent must renew Medicaid, spot a scam text and get a referral for food help.
Your certificate
Pass the final exam at 80% or higher and complete all modules to earn the Digital Health Navigator Pro certificate and the Lead Navigator badge.
Words Navigators Use
A final project that brings all the skills together.
A realistic practice scenario.
Proof that you completed the course and passed the exam.
The badge for finishing all 24 hours.
Your three sessions
Work through each Qwest boss level. Your choices decide the outcome for the client.
Your navigation steps
- Session 1: Getting connected
- Session 2: First telehealth visit
- Session 3: Coverage at risk
- Log all outcomes
- Take the final exam
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- Logging an outcome
- Saying goodbye
- Taking the device
- Nothing
- 50%
- 70%
- 80%
- 100%
- Intake
- Logging
- Referral
- Exam
- Rookie
- Guide
- Navigator
- Lead Navigator
- Coach so the client stays in control
- Do everything for clients
- Give medical advice
- Keep passwords
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 12 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Share your certificate and invite someone to start the FREE Basics.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- A. Logging an outcome — Every session ends with a logged outcome.
- C. 80% — 80% or higher.
- A. Intake — Start with the person.
- D. Lead Navigator — Lead Navigator.
- A. Coach so the client stays in control — You coach; the client stays in control.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Capstone: Navigator in Action
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock