Digital Health Navigator ProHelp people get online, get connected and get to care.
Digital Health Navigator Pro trains people to set up devices, get households online, and walk clients through patient portals, telehealth, home health devices and benefits. It adds the health know-how most digital skills courses skip, and it records every minute and every outcome.
FREE Basics for everyone · DHN Pro $99 per learner per year · included for Ambassadors
Learn it your way.
The same 12 modules power all three. Switch any time. Your minutes, coins and badges carry across the FFH Academy.
The Course
- A video lesson in every module: play in page, change speed, watch to complete
- Learn It · Live It · Share It in every module
- Pre/post check, unit quizzes and a final exam (80% to pass)
- Minute-level time on task for every learner
The Navigator Qwest
- A Qwest round for every module
- Realistic client cases: choose what to do next
- Three capstone simulations end to end
- Rank up from Navigator Rookie to Lead Navigator
The 12 eBooks
- An illustrated flip book for every module
- Key terms, a client story and a quick check
- Text view and read-aloud for accessibility
- QR code on every cover opens that module's lesson
Running a group? The Group Leader Guide has 16- and 24-hour schedules, openers, activities and discussion questions for every module.
12 modules. 2 hours each.
Tap a module to see what learners will be able to do, the key terms and the client case they practice.
Do Module 5 (Online Safety and Privacy) early with older adults. Scam texts make many people afraid of their phones. Win back that trust first and every other module gets easier.
10 things to know about digital health.
Start here, or share it with your whole community. Here are three of the ten.
Most care now starts online
Appointments, test results, refills and messages to your care team often live in a patient portal. If you can log in, you can see your own health record and act on it.
Your health data is valuable
Scammers target health insurance numbers and Medicare or Medicaid IDs. Real agencies do not call you out of the blue asking for them.
AI chatbots can help and can be wrong
AI tools can explain words and help you prepare questions, but they make mistakes and are not your doctor. Keep personal details out of public chatbots.
Every 4 to 8 hours, a new rank.
Badges show progress that employers and funders can see. Finish all 24 hours and pass the final exam to earn the Digital Health Navigator Pro certificate.
The people who help others get online.
What buyers can prove.
Every learner, every minute, every client outcome. Ready for your board, your funder or your WIOA report.
- Minute-level time on task for every learner, exportable for WIOA and funder reports
- Pre/post assessment and a scored final exam
- Cohort dashboard for group leaders and program managers
- Client outcomes: device set up, home internet enrolled, portal activated, telehealth visit completed, benefits application submitted, referral closed
- Outcomes roll up to the PHIT Score Card by ZIP code
- Monthly webinars, quarterly roundtables and leaderboards, and an annual reach & engagement report
Learners
| Learner | Minutes | Post | Badge |
|---|---|---|---|
| Learner A | 1,488 | 92% | Lead Navigator |
| Learner B | 1,301 | 88% | Lead Navigator |
| Learner C | 962 | 81% | Navigator |
| Learner D | 544 | — | Navigator Guide |
Outcomes by type
More than a digital skills class.
Most digital navigator trainings teach devices and Wi-Fi. DHN Pro adds the health system, the boundaries and the proof. Tap a column header to sort.
| What you get | Digital Health Navigator Pro | Typical digital navigator training |
|---|---|---|
| Hours | 24 core + 8 work-readiness | 8–20 |
| Health content | Portals, telehealth, home devices, health info & AI, benefits in every module | Little or none |
| Credential | 4 badges, scored final exam (80% to pass) and certificate | Completion certificate |
| Work experience | Optional 180-hour internship log with supervisor sign-off | Varies |
| Time on task | Minute-level, per learner, exportable | Varies |
| Client outcomes | 6 outcome types on the PHIT Score Card by ZIP | Varies |
| Practice | Navigator Qwest cases + 3 capstone simulations | Varies |
| Group delivery | Leader Guide with 16- and 24-hour schedules | Varies |
| Career next step | Stacks into CHW Pro and Home Care & Digital Caregiving | Usually stand-alone |
Start as a navigator. Keep climbing.
DHN Pro is step two on FFH's health workforce ladder. Every hour counts toward what comes next.
Community Health Worker Pro
DHN Pro counts toward Unit 5, Care coordination & system navigation.
Explore CHW Pro ~75 hoursHome Care & Digital Caregiving
Federal home health aide topics plus telehealth, RPM devices and portals.
Explore Home Care High school & adultsThe CTE Workforce Pathway
See the full ladder for schools, districts and workforce boards.
See the ladderPick your path.
FREE Basics
- 10 Things to Know eBook
- Category Qwest board
- 10-question check
Single eBook
- Illustrated flip book
- Key terms and a client case
- Read-aloud and text view
DHN Pro
- All 12 modules, videos and eBooks
- Navigator Qwest + capstone
- Final exam, badges and certificate
- 8-hr work-readiness strand
- 180-hr internship log
Ambassadors
- DHN Pro unlocked
- Every DHN eBook
- Group leader resources
County, school & workforce
- Cohort dashboard and exports
- PHIT Score Card by ZIP
- Train-the-trainer
All 12 DHN eBooks + Ambassador membership: $49. FREE Basics stays free for everyone.
Welcome from Coach Lucy and Dr. Rob
Welcome. Appointments, test results, refills, benefits and even doctor visits now happen online. People without a connection, a working device or the confidence to use them get left behind.
A Digital Health Navigator closes that gap one person at a time. This course gives you the skills, the boundaries and a record of what you did, so the people who hire you or fund your program can see it too.
Take it one module at a time. Learn it, live it, then share it with one person. That is how a community gets connected.
The Force for Health® Network · physician- and woman-led
Good to know
How many hours is it?
24 core hours in 12 two-hour modules, plus an 8-hour 21st Century work-readiness strand. The 180-hour internship or work-experience log is optional. Group leaders can run it on a 16- or 24-hour schedule.
What credential do learners earn?
Four badges along the way (Navigator Rookie, Navigator Guide, Navigator, Lead Navigator) and the Digital Health Navigator Pro certificate after all 12 modules and a final exam score of 80% or higher. It is an FFH course certificate, not a state license.
How do the internship hours work?
Learners log work-experience hours in the course, up to 180. A supervisor signs off on each entry, so the record is ready for a portfolio, an employer or a workforce program.
Is it available in Spanish?
Spanish is coming. Tell us if your program needs it and we will put you on the early list.
What devices do learners need?
Any phone, tablet or computer with a web browser and an internet connection. For group sessions, one practice phone or tablet per pair helps with the hands-on parts.
How is privacy handled?
Practice cases use made-up clients. The course teaches navigators never to keep a client's passwords or log in for them. Client outcomes roll up to the PHIT Score Card by ZIP code, so reports show counts, not names.
Can we run it with a group?
Yes. The Group Leader Guide has 16- and 24-hour schedules with an opener, an activity and discussion questions for every module, plus a cohort dashboard for tracking minutes, scores and outcomes.
How is this different from a digital literacy course?
Digital literacy teaches a person to use their own device. DHN Pro trains someone to help other people, with health care at the center: patient portals, telehealth, home health devices, reliable health information, benefits and referrals, and clear boundaries on what a navigator does and does not do.
Ready to help someone get to care?
Start with the FREE Basics today. Earn your first badge this week.