Learn It
Live It
Share ItOnline Safety and Privacy
in the Academy
🛡️ Welcome, Navigator!
Scams, passwords and HIPAA basics. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Spot common health and benefit scams
- Teach strong password and two-step login habits
- Explain privacy basics for health information
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Online Safety and Privacy
Health scams to know
Calls offering "free" braces, tests or new Medicare cards; texts with fake delivery or benefit links; messages that create panic. Real agencies do not call out of the blue asking for an ID number.
Stop, check, call back
Stop before clicking or answering. Check the sender. Call back using the number on the card or the official website, not the number in the message.
Passwords and two-step login
Use a long passphrase, a different one for each important account, and turn on two-step verification for email and health portals. A password manager or the phone's built-in one helps.
Online Safety and Privacy continued
Privacy basics
HIPAA protects health information held by doctors, health plans and their partners. As a navigator, treat everything you see as private, follow your organization's privacy policy, and never store client logins.
Shared and public devices
Log out of portals on shared devices, never let a browser save a password on a library computer, and clear downloads that contain health records.
Words Navigators Use
A fake message designed to steal information or money.
A second check, such as a code by text, when logging in.
The federal law that protects health information held by care providers and health plans.
A long password made of several words.
The "Medicaid renewal" text
Mrs. Ali shows you a text: "Your Medicaid will be cancelled today. Click here to verify your ID." She is scared and about to tap it.
Your navigation steps
- Ask her not to tap the link
- Look at the sender and the link address together
- Find the official AHCCCS or state Medicaid contact
- Help her check her real status by calling or logging in herself
- Report and delete the text
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- Give it
- Hang up and call the number on your card
- Ask them to text
- Give half
- A second check at login
- A second password for everyone
- Faster logins
- Nothing
- Save the password
- Log out and do not save passwords
- Leave the portal open
- Email yourself the password
- Your birthday
- password123
- A long passphrase
- Your pet's name
- Signs of a scam
- Normal for agencies
- Proof it is real
- Not important
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 5 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Warn one person about a scam you learned to spot today.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- B. Hang up and call the number on your card — Call back on the official number.
- A. A second check at login — It adds a second check.
- B. Log out and do not save passwords — Never save passwords on shared devices.
- C. A long passphrase — Long passphrases are strongest.
- A. Signs of a scam — Pressure is a classic scam sign.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Online Safety and Privacy
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock