Learn It
Live It
Share ItDevices and Accessibility
in the Academy
📱 Welcome, Navigator!
Set up phones and tablets so anyone can use them. This module takes about two hours across the video lesson, this eBook and the Qwest station.
By the end you can
- Complete a basic phone setup checklist
- Turn on accessibility features on iPhone and Android
- Match features to a client's needs
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Devices and Accessibility
The setup checklist
Charge, update the software, set a screen lock, create or recover the account (Apple ID or Google account), connect to Wi-Fi, and write the account recovery details somewhere the client controls.
Make it readable
iPhone: Settings > Accessibility > Display & Text Size. Android: Settings > Accessibility or Display > Font size. Bigger text and bold text help many people.
Make it heard
Screen readers read the screen aloud: VoiceOver on iPhone, TalkBack on Android. Spoken Content or Select to Speak reads a selected section.
Devices and Accessibility continued
Make it captioned
Live Captions (iPhone) and Live Caption or Live Transcribe (Android) turn speech into text, including during video visits.
Make it simpler
Fewer apps on the home screen, a large-icon layout, and Assistive Access (iPhone) or Easy mode (some Android phones) reduce confusion.
Words Navigators Use
Software that reads what is on the screen out loud.
A free download that fixes problems and security holes.
The way to get back into an account after a forgotten password.
Real-time text of what is being said.
Mr. Washington can't see the screen
Mr. Washington has low vision and keeps missing his telehealth links because the text is too small to read.
Your navigation steps
- Turn up text size and bold text
- Show him Magnifier
- Try Spoken Content to read messages
- Move the clinic app to his home screen
- Practice opening a link together
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your Navigation Skills
- TalkBack
- VoiceOver
- Siri
- Magnifier
- Download games
- Charge and update
- Delete apps
- Buy a case
- Hearing during video visits
- Battery life
- Passwords
- Storage
- The navigator
- The client
- The store
- No one
- Tell them to try harder
- Simplify the home screen
- Buy a new phone
- Remove the clinic app
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockStation 3 Qwest Lab
Every challenge uses this module. Each one earns Live It coins and moves you toward the next Navigator rank.
Keep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Teach one person a phone setting that makes their screen easier to use.
- Use teach-back: ask them to show you the step in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal. These outcomes roll up to your program's PHIT Score Card. Record counts, never private health details.
| Date | Client goal | Outcome | Minutes | Next step |
|---|---|---|---|---|
Outcome codes: Device set up · Home internet enrolled · Portal activated · Telehealth visit completed · Benefits application submitted · Referral closed.
Keep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- A. TalkBack — TalkBack is Android's screen reader.
- B. Charge and update — Charge and update first.
- A. Hearing during video visits — Captions show speech as text.
- B. The client — The client controls their own account.
- B. Simplify the home screen — A simpler layout lowers confusion.
Source: Digital Health Navigator Pro, Force for Health Academy (2026). Program details such as Lifeline amounts and benefit portals change; check current information locally.
Keep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock12 modules. One navigator.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the Navigator Qwest.
theforce.health/digital-health-navigator · FFH Virtual LibraryKeep navigating: Devices and Accessibility
The rest of this eBook — the scenario, practice check, outcome log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49DHN Pro learners and Ambassadors: this series is included.Sign in to unlock