For counties, digital inclusion offices & workforce boardsGet residents online. Prove it worked.
Train digital health navigators who help residents get devices, home internet, patient portals, telehealth and benefits. Then show your board and your funders the minutes, the scores and the outcomes, ZIP code by ZIP code.
FREE Basics for every resident · DHN Pro seats for your navigators · WIOA-ready exports
| ZIP | Devices | Internet | Portals | Telehealth |
|---|---|---|---|---|
| ZIP A | 42 | 31 | 27 | 14 |
| ZIP B | 28 | 22 | 19 | 11 |
| ZIP C | 17 | 9 | 12 | 6 |
| ZIP D | 9 | 6 | 4 | 3 |
Care moved online. Not everyone came with it.
Appointments, results, refills, benefits renewals and video visits now start on a screen. Residents without a connection, a device or the confidence to use them fall behind, and it shows up in missed care.
No home internet or no working device.
Can text, but can't set up a portal or join a video visit.
Afraid of scams, so they stay offline.
Most digital navigator trainings run 8 to 20 hours, include little or no health content and end with a completion certificate. Your residents' biggest digital needs are often health needs.
A full program, not just a course.
DHN Pro seats
24 hours in 12 modules, the 8-hour work-readiness strand, the Navigator Qwest, final exam and certificate.
FREE Basics for all
The 10 Things eBook and Category Qwest for every resident, free, with no sign-up.
Group Leader Guide
16- and 24-hour schedules with an opener, activity and discussion for every module.
Cohort dashboard
Minutes, pre/post scores, exam results, badges and client outcomes in one place.
Webinars & roundtables
Monthly webinars, quarterly roundtables and leaderboards to keep cohorts moving.
Annual report
A reach and engagement report you can hand to your board and funders.
Numbers your funders ask for.
Minute-level time
Every learner's time on task, to the minute, exportable for WIOA and funder reports.
Pre/post growth
A pre-check and post-check for every learner, plus a scored final exam (80% to pass).
Client outcomes
Device set up, home internet enrolled, portal activated, telehealth visit completed, benefits application submitted, referral closed.
PHIT Score Card by ZIP
Outcomes roll up by ZIP code so you can see where help is landing and where it is not.
WIOA-ready exports
Hours, completions and credentials in a file your case managers can use.
Work experience
Optional 180-hour internship log with supervisor sign-off for youth programs.
Pick two or three ZIP codes to focus on before you launch. A tight target makes your first PHIT Score Card report tell a clear story.
Mix and match.
Cohort license
DHN Pro seats for a class of navigators, with a dashboard for your program lead.
- Youth 18–24, adults or staff
- 16- or 24-hour schedule
Train-the-trainer
Prepare your librarians, case managers or CHWs to lead cohorts themselves.
- Group Leader Guide
- Monthly leader webinars
Internship integration
Pair the course with paid or unpaid work experience at libraries, clinics or agencies.
- 180-hour log
- Supervisor sign-off
Older-adult telehealth track
Focus navigators on portals, telehealth, home devices and scam safety for older residents.
- Modules 3, 5, 6, 7 and 8 first
- Teach-back built in
Ways to pay for it.
These are common sources programs look at. Rules and timing change, so confirm with each funder. Tap a column header to sort.
| Source | How it can fit | Status / what to watch for |
|---|---|---|
| WIOA Youth | Occupational skills training and work experience for young adults, paired with the internship log | Talk with your local workforce board |
| WIOA Adult | Skills training for adults moving into health and digital support jobs | Training funds may require an Eligible Training Provider List listing; ask us about status in your state |
| Digital Equity Act Competitive Grant | Digital navigation and digital skills programs | Reinstated by federal court in July 2026; NTIA is targeting a December 2026 notice. Watch for the notice of funding opportunity. |
| State Rural Health Transformation programs | Rural health workforce, telehealth and digital health access | Watch your state's plan and sub-grant announcements |
| Hospital community benefit | Nonprofit hospitals funding access and navigation in priority neighborhoods | Match your ZIP codes to the hospital's community health needs assessment |
From signed to reporting in 90 days.
- Days 1–15
Plan
- Sign the agreement
- Pick target ZIP codes and outcome goals
- Set up cohorts and the dashboard
- Days 16–30
Prepare
- Train your leaders with the Leader Guide
- Recruit learners
- Launch FREE Basics to residents
- Days 31–75
Run
- Deliver the 16- or 24-hour cohort
- Start internships and outcome logging
- Monthly webinar check-ins
- Days 76–90
Report
- Capstone simulations and final exam
- First PHIT Score Card by ZIP
- Funder and WIOA exports
Tell us about your program.
We will reply with a proposal for your cohort size, timeline and reporting needs.
This form opens an email in your own email app. Nothing is sent until you press Send. Prefer to write directly? lucy@theforceforhealth.com
Welcome from Coach Lucy and Dr. Rob
Welcome. You are being asked to close the digital divide and prove it. Our goal is to make both easier.
Digital Health Navigator Pro trains navigators who help residents reach care online, and it records every learner minute and every client outcome so you can show your board and funders what changed.
Tell us your goals and your ZIP codes, and we will build the cohort plan with you.
The Force for Health® Network · physician- and woman-led
Good to know
How is time on task measured?
The FFH Academy tracks each learner's time in the course to the minute. Program leads see it on the cohort dashboard and can export it for WIOA and funder reports.
What do residents pay?
Nothing for FREE Basics. DHN Pro seats for your navigators are covered by your license.
How are client outcomes kept private?
Navigators log outcome types, such as portal activated, not client names. Outcomes roll up to the PHIT Score Card by ZIP code. The course also teaches navigators never to keep client passwords.
Can our own staff lead the course?
Yes. Choose train-the-trainer. Leaders get the Group Leader Guide with 16- and 24-hour schedules and monthly leader webinars.
Is it on our state's Eligible Training Provider List?
Ask us. Listing is state by state, and we will tell you where things stand in yours.
Is it available in Spanish?
Spanish is coming. Let us know if your residents need it, and we will share timing.
How does it connect to careers?
DHN Pro stacks into CHW Pro and Home Care & Digital Caregiving. See the full ladder.
Ready to connect your community?
Request a proposal, or start residents on FREE Basics today.