Learn It
Live It
Share ItDigital Caregiving
in the Academy
📲 Welcome, Caregiver!
Telehealth, home monitoring, portals and medication reminders. This module is about 5 classroom-equivalent hours across the video lesson, this eBook and practice.
By the end you can
- Help a client get ready for and join a telehealth visit
- Help a client use home monitoring devices correctly and send readings as directed
- Use portals and medication reminders safely and within your role
🪙 You earn LEARN It coins as you turn the pages, and a chapter badge when you reach each section.
Digital Caregiving
Telehealth visits
Charge the device, test the camera, sound and internet, find a quiet, well-lit spot, and have the medicine list and questions ready. Help the client join, then step back or stay as they choose. Write down instructions the care team gives.
Home monitoring devices
Blood pressure cuffs, glucose meters, scales and pulse oximeters may send readings to the care team. Help the client use them the way they were trained. Report readings outside the care plan limits. Do not change a device setting without direction.
Pulse oximeters
A pulse oximeter clips on a finger and estimates oxygen. Cold hands, movement and nail polish can affect the number, and readings can be less accurate on darker skin. Always report symptoms like trouble breathing, even if the number looks fine.
Digital Caregiving continued
Patient portals
Portals hold messages, results and appointments. A client can give a caregiver proxy access through the portal. Never use a client's own login or keep their password. Help them read and act on portal messages.
Medication reminders
Phone alarms, apps and smart pill dispensers can remind clients to take medicine. Reminders are not decisions. Follow your state's rules and your agency's care plan on what help you may give. Report missed doses and any medicine questions to the nurse.
🧭 Go deeper with Digital Health Navigator Pro: Patient Portals · Telehealth Visits · Health Apps and Home Devices · Online Safety and Privacy
Words Caregivers Use
Health care visits by video or phone.
Home devices that send health readings to the care team.
Permission for a caregiver to use a patient portal with their own login on behalf of a client.
An alarm, app or device that prompts a person to take medicine on time.
Ms. Robinson's video check-in
Ms. Robinson has a video visit with her heart doctor at 2 p.m. Her home blood pressure cuff sends readings to the clinic. Her tablet battery is low and she is nervous.
Your care steps
- Charge the tablet and test the camera, sound and connection
- Help her sit quietly for 5 minutes, then take a reading the way she was trained
- Have her medicine list and questions ready
- Help her join the visit and step back as she prefers
- Write down the care team's instructions and report them to your supervisor
In the Qwest, the steps are shuffled. Put them in the safest order to earn your LIVE It coins.
Keep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
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- Test the camera, sound and connection
- Turn off the tablet
- Log in as the client
- Skip the medicine list
- Ignore the symptom
- Report the symptom right away
- Change fingers until it reads lower
- Turn the device off
- Using the client's password
- Proxy access with your own login
- A shared sticky note
- A neighbor's account
- Choose a dose
- Help as your state's rules and the care plan allow, and report missed doses
- Skip the dose
- Double the next dose
- Report it to your supervisor or nurse
- Change the cuff settings
- Delete it
- Wait until next week
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
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Practice and get checked on these 3 skills
Device practice can be checked in person at the partner lab or by a Group Leader with a checklist. For deeper skills, take Digital Health Navigator Pro.
| Skill | Date practiced | Instructor initials |
|---|---|---|
| Accurate home blood pressure reading with an automatic cuff (where allowed) | ||
| Pulse oximeter placement and reading | ||
| Telehealth visit setup (simulation) |
Hands-on skills and competency checks are completed in person with an approved partner program. Reading this eBook does not make you competent in a skill. Aides follow the care plan and the supervising nurse. For medicines, follow your state's rules and your agency's care plan.
Keep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
Get this eBook · $9.99All 10 eBooks + Ambassador membership · $49Home Care learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Help one family member set up a medication reminder or test a video call.
- Use teach-back: ask them to tell or show you the idea in their own words.
- Post what you learned (no client names or photos) in your group or the Share It Studio to earn SHARE It coins.
Keep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
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Use this log to practice objective notes during lab or role-play. In a real job, use your agency's record system only. Never write client names here.
| Date / time | What I saw or measured | What the client said | Who I told | Instructions given |
|---|---|---|---|---|
Report changes the same day. Call 911 first in an emergency.
Keep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
Get this eBook · $9.99All 10 eBooks + Ambassador membership · $49Home Care learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- A. Test the camera, sound and connection — A quick test prevents a missed visit.
- B. Report the symptom right away — Symptoms matter more than a number. Report them.
- B. Proxy access with your own login — Proxy access keeps logins separate and tracked.
- B. Help as your state's rules and the care plan allow, and report missed doses — Reminders are not dosing decisions.
- A. Report it to your supervisor or nurse — Report readings outside care plan limits.
Source: Home Care & Digital Caregiving, Force for Health Academy (2026). Mapped to 42 CFR 484.80 and AHCCCS Direct Care Worker Principles of Caregiving. Rules differ by state and agency: always follow your state's rules, your agency's policies and the client's care plan.
Keep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
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Each eBook pairs with a video lesson in the Force for Health Academy. Hands-on skills and competency checks are completed in person with an approved partner program.
theforce.health/home-care-pathway · FFH Virtual LibraryKeep caring: Digital Caregiving
The rest of this eBook — the scenario, practice check, skills lab list, care log and answer key.
Get this eBook · $9.99All 10 eBooks + Ambassador membership · $49Home Care learners and Ambassadors: this series is included.Sign in to unlock