Learn It
Live It
Share ItCoaching and Social Support
in the Academy
🌱 Welcome, future CHW!
Goals, action plans and people who have your back. This unit is 20 hours of CHW Pro training across video lessons, group practice, this eBook and the Qwest station.
By the end you can
- Help a client set a small, specific action plan
- Match support to the client's stage of change
- Support self-management of a care plan without changing it
AZ scope area: Providing coaching and social support
Coaching and Social Support
Coaching is not telling
The client sets the goal. You help them break it into steps, find what gets in the way and celebrate progress. Ask, "What would you like to work on?"
Action plans
A good action plan says what, how much, when and how often: "Walk 10 minutes after dinner, Monday, Wednesday and Friday." Ask how sure they feel from 0 to 10. If it is below 7, make the step smaller.
Stages of change
People move from not thinking about change, to thinking, to preparing, to acting, to keeping it up. Slips are normal. Meet people where they are.
Coaching and Social Support continued
Social support
Support can be emotional (listening), informational (useful facts), practical (a ride, a food box) or feedback that helps someone see progress. Help clients build their own circle, not depend only on you.
Self-management, within scope
Help clients follow the care plan their care team made: write down questions, track readings, set reminders. Never change medicines or doses. Questions about the plan go to the care team.
Words CHWs Use
A small, specific step the client chooses to take this week.
Asking "How sure are you, from 0 to 10?" to test if a step is doable.
The steps people move through when changing a habit.
Help from others: emotional, informational, practical or feedback.
Mr. Silva wants to walk more
Mr. Silva, 66, has high blood pressure. His doctor suggested more activity. He says he used to love walking but "never finds the time."
Your CHW steps
- Ask what he would like to change and why it matters to him
- Help him make one small, specific action plan
- Ask how confident he is from 0 to 10, and adjust the plan
- Help him find a walking buddy or a group
- Check in next week and adjust the plan together
In the Qwest, the steps are shuffled. Put them in the best order to help the client and earn your LIVE It coins.
Keep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlockCheck Your CHW Skills
- The CHW
- The supervisor
- The client
- The insurance plan
- Push them to try harder
- Pick a new goal for them
- Cancel the plan
- Make the step smaller
- Walk 10 minutes after dinner on Monday, Wednesday and Friday
- Exercise more
- Get healthy
- Lose 50 pounds
- Say yes
- Help them ask their care team
- Say no
- Look it up and tell them
- Emotional
- Informational
- Practical
- Feedback
Answers are on page 11. In the Qwest this is the Boss Quiz — score 80% to earn the station badge.
Keep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlockStation 6 Qwest Lab
Every challenge uses this unit. Each one earns Live It coins and moves you toward the next CHW rank.
Keep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlockTeach It Forward
The fastest way to master a skill is to teach it. Your Share It challenge:
- Make your own action plan for one small health goal this week and share how sure you feel from 0 to 10.
- Use teach-back: ask them to explain it in their own words.
- Post what you learned (no client names) in your group or the Share It Studio to earn SHARE It coins.
Keep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlockRecord What Changed
Log one row per client goal during your practicum (up to 130 hours). A site supervisor initials each row. Record counts and minutes, never private health details.
| Date | Client goal (no names) | C3 role | Outcome | Minutes | Supervisor |
|---|---|---|---|---|---|
Outcome codes: SC screening completed · RM referral made · RC referral closed (loop confirmed) · AK appointment kept · CB coverage or benefits application submitted · HE health education delivered.
Keep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlockAnswer Key
- C. The client — Coaching follows the client's goal.
- D. Make the step smaller — Below 7, make the step smaller.
- A. Walk 10 minutes after dinner on Monday, Wednesday and Friday — What, how much, when and how often.
- B. Help them ask their care team — Never change medicines. Questions go to the care team.
- C. Practical — Practical support is hands-on help.
Source: Community Health Worker Pro, Force for Health Academy (2026). CHW certification, scope and payment rules vary by state and change; check your state's current rules. CHW Pro is a training program, not a state certification.
Keep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlock12 units. 160 hours.
Each eBook pairs with a video lesson in the Force for Health Academy and a station in the CHW Qwest.
theforce.health/community-health-worker · FFH Virtual LibraryKeep going: Coaching and Social Support
The rest of this eBook — the scenario, unit check, Qwest lab, practicum log and answer key.
Get this eBook · $9.99All 12 eBooks + Ambassador membership · $49CHW Pro learners and Ambassadors: this series is included.Sign in to unlock