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Help Center

Find answers, learn how the platform works, and get support.

How can we help you?

Search our knowledge base or browse topics below.

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Getting Started

Account setup, onboarding, and first steps

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Prevention Bingo

How to play, earn coins, and complete patterns

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360 Human Explorer

Navigating 3D body models and quizzes

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Learn It Phase

Education content, risk factors, and data

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Live It Phase

Self-assessments, trackers, and daily actions

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Share It Phase

Pledges, sharing, and community impact

Frequently Asked Questions

Quick answers to common questions.

You earn coins by completing Learn It education modules, filling out Live It self-assessments, taking daily prevention actions, and sharing your pledges in the Share It phase. Each activity awards a specific number of coins. Complete a full BINGO row or column for bonus coins!
There are five rank tiers: Newcomer (0 coins), Health Explorer (500 coins), Health Champion (2,000 coins), Health Leader (5,000 coins), and Health Legend (10,000 coins). Your rank is displayed on your profile and reflects your overall prevention journey progress.
Each body system has a 4x4 Bingo grid with 16 health conditions. Complete all three phases (Learn It, Live It, Share It) for a condition to mark it on the grid. When you fill an entire row, column, or diagonal, you achieve BINGO and earn bonus coins!
Currently, progress cannot be reset as it is designed to track your lifetime prevention journey. If you believe there is an error in your progress tracking, please contact our support team for assistance.
Yes. Your personal health data and self-assessment responses are private by default. Only your public profile information (name, rank, and achievements) is visible to other members, and you can control these privacy settings on your Account Settings page.
The platform covers 11 body systems. The Cardiovascular system is currently live with full Bingo Card functionality. The remaining 10 systems are in development and will be released progressively.

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Documentation

In-depth guides and tutorials